about the company
Our client is a global financial company focusing on international payments and currency exchange. Established in 2004, it's a leader in the industry, serving clients worldwide with a focus on innovation and customer care.
about the job
Key Responsibilities:
Client Support:
- Assist clients via telephone, email, and chat.
- Handle complaints and find solutions.
Feedback and Improvement:
- Gather and report client feedback.
- Suggest improvements to management.
Customer Satisfaction:
- Enhance customer satisfaction and loyalty.
- Build strong client relationships.