about the company
Our client is a global financial company focusing on international payments and currency exchange. Established in 2004, it's a leader in the industry, serving clients worldwide with a focus on innovation and customer care.
about the job
- Respond promptly and accurately via telephone, email, and chat.
- Maintain professionalism and empathy.
- Investigate and resolve complaints efficiently.
- Escalate critical issues promptly.
- Gather and analyze customer feedback.
- Recommend improvements.
- Enhance satisfaction through personalized strategies.
- Understand and address client needs for strong relationships.