job details
- Job title : System Engineer(EMEA & US shift)
- Location : KL, Malaysia
- Salary : RM6,500 - RM8,000
- Employment : Permanent
- Details :
- Hybrid working environment(after probationary period)
- Shift rotation between US and EMEA working hours
- Extra shift allowances of up to RM1,500/month
- Full medical coverage for employees and dependents
- Free parking
- EPF Employer contribution of 15%
about the job
- Answering customer inbound calls and queries through phone
- Involved in certain IT projects administration
- Identify areas for product and services improvement
- Train and coach junior engineers
skills and experience required
- At least 4 years of experience in a technical support environment supporting on IT infrastructure issues, related to cloud(Microsoft 365, Azure) and basic networking issues
- Experience in supporting for banking systems and domains are an added advantage
- Strong English communication skills and email replying skills are a must