about the company
An online employment marketplace connecting job seekers with employers, offering job search, resume posting, and career resources. It operates mainly in Australia, New Zealand, and parts of Asia, providing services for job advertising, talent recruitment, career advice, and training.
about the job
Act as main frontliner of customer support —responds to customer queries and concerns in
timely and accurate way, resolving issues raised via phone, email, and chat.
Reviews ads posted by customers, ensuring quality and making recommendations to help
promote maximum number of suitable applications.
Analyzes and reports product malfunctions as received from customers and work with
respective tech teams to resolve them.
Share feature requests with relevant product teams and effective workarounds with team
members for continuous process improvement
about the manager/team
The team includes professionals in product and engineering, sales and marketing, customer support, data and analytics, HR and operations, and leadership. They work together to develop, promote, and maintain the platform, ensuring a seamless experience for users.
