Randstad is partnering with a global luxury retail group to hire a Sales & Operations Manager to join the team. This person will play a key role in leading and supporting a high-performing team, ensuring exceptional customer experience, and optimizing day-to-day store operations.
You will need to:
- Lead and motivate store teams to achieve sales targets and deliver exceptional customer service.
- Monitor and manage daily operations across retail locations (e.g. staffing, stock levels, VM compliance).
- Drive KPIs and performance metrics to enhance store productivity and profitability.
- Collaborate with cross-functional teams (merchandising, marketing, VM) for brand initiatives.
- Analyze sales trends and operational data to identify areas for improvement.
- Ensure all stores are aligned with brand standards and operational excellence.
- Develop and implement SOPs to streamline store processes and customer experience.
Requirements:
- Relevant experience in retail sales & operations management, preferably retail fashion/premium brand
- Excellent communication and presentation skills, with the ability to engage and inspire teams.
- Analytical thinker with solid commercial acumen
