Strategic Leadership: Drive operational excellence across head office and branch networks, optimizing customer and dealer experience within a dynamic MNC MLM environment.
Customer & Dealer Focus: Spearhead customer service and dealer management strategies, enhancing satisfaction and loyalty through data-driven performance improvements.
Operational Efficiency: Lead end-to-end operations, including order fulfillment, inventory, and logistics, ensuring compliance and driving continuous process enhancements.
Growth & Innovation: Leverage strategic insights to identify and implement operational improvements, fostering a culture of continuous improvement and strategic alignment.

Minimum 8 years of experience in a managerial or leadership position, preferably within the Direct-Selling (MLM) industry.
Proven track record in driving operational and customer service excellence.
Experience dealing with CRM systems and performance analytics.
Strong communicator able to foster collaboration across different teams and functions.

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operations director (mlm).

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