about the company
Randstad is partnering up with a leading digital payment platform. They are looking for finance / payment account background to join their customer service team.
about the job
Mandarin Speaker Customer Service Representative
Efficient Client Support:
- Respond to client inquiries via hot-line, email, and live chat promptly and accurately.
...
- Maintain professionalism and empathy in all interactions.
Complaint Management:
- Investigate and resolve customer complaints, coordinating with internal teams.
- Escalate critical issues for prompt resolution and keep clients informed.
Customer Feedback:
- Gather and analyse customer feedback to improve products and services.
- Advocate for customer needs by suggesting enhancements to senior management.
about the manager/team
Working closely with a small team in an office setting ensures direct communication and quick decision-making. Being fully office-based promotes teamwork, creativity, and efficiency in project handling and issue resolution, fostering a supportive and productive work environment.
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about the company
Randstad is partnering up with a leading digital payment platform. They are looking for finance / payment account background to join their customer service team.
about the job
Mandarin Speaker Customer Service Representative
Efficient Client Support:
- Respond to client inquiries via hot-line, email, and live chat promptly and accurately.
- Maintain professionalism and empathy in all interactions.
Complaint Management:
- Investigate and resolve customer complaints, coordinating with internal teams.
- Escalate critical issues for prompt resolution and keep clients informed.
Customer Feedback:
- Gather and analyse customer feedback to improve products and services.
- Advocate for customer needs by suggesting enhancements to senior management.
about the manager/team
Working closely with a small team in an office setting ensures direct communication and quick decision-making. Being fully office-based promotes teamwork, creativity, and efficiency in project handling and issue resolution, fostering a supportive and productive work environment.