summary

kuala lumpur, wilayah persekutuan
permanent

specialism
information technology
sub specialism
it & cyber security
reference number
91M0247383_6690499144926378788

job details

...

Job title : IT Support Manager(US time zone)
Location : Fully Remote
Salary : RM13,000 - RM20,000
Employment : Permanent
Benefits :

Fully remote working arrangement
Standard EPF and Socso provided
No medical card or hospitalization coverage provided

about the job

Manage a team, ensuring timely resolutions of customer inquiries.
Monitor response times, ticket resolutions, and customer satisfaction.
Train new agents, ensuring they are equipped with the right knowledge.
Act as an escalation point for difficult customer issues, ensuring a satisfactory resolution.

skills and experience required

Proven experience in a support management role, with at least 4-5 years of experience managing a support team
Strong leadership skills and experience managing remote regional teams.
Strong communication skills in English
Background in either customer support or IT support is welcomed to apply

job details

Job title : IT Support Manager(US time zone)
Location : Fully Remote
Salary : RM13,000 - RM20,000
Employment : Permanent
Benefits :

Fully remote working arrangement
Standard EPF and Socso provided
No medical card or hospitalization coverage provided

about the job

Manage a team, ensuring timely resolutions of customer inquiries.
Monitor response times, ticket resolutions, and customer satisfaction.
Train new agents, ensuring they are equipped with the right knowledge.
Act as an escalation point for difficult customer issues, ensuring a satisfactory resolution.

skills and experience required

Proven experience in a support management role, with at least 4-5 years of experience managing a support team
Strong leadership skills and experience managing remote regional teams.
Strong communication skills in English
Background in either customer support or IT support is welcomed to apply

skills
no additional skills required
qualifications
no additional qualifications required
education
Bachelor Degree

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kunal kumar

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it support manager(us time zone)(fully remote).

job details

skills

qualifications

education

share this job.

the application process.

apply with randstad.

we’ll give you a call.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview.

start your new job.

get in touch

kunal kumar

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