about the company
A dynamic financial services company specializes in international payments, foreign exchange solutions, and innovative cross-border payment technologies. With a global presence across four continents and a commitment to innovation and customer-centricity, it serves clients in over 180 countries, disrupting traditional banking practices.
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about the job
1. Deliver accurate and empathetic customer service via hotline, email, and live chat, ensuring timely resolutions and maintaining professionalism.
2. Investigate and address customer complaints by coordinating with internal departments, proactively escalating issues when needed for prompt resolution, and keeping clients informed throughout.
3. Analyze and report customer feedback, escalating urgent issues and proposing improvements for enhanced products and services.
4. Enhance customer satisfaction through personalized engagement and support. Foster lasting client relationships by understanding and addressing their needs effectively.
qualifications and skills require
1. Require at least 1 year of experience in client servicing and account management, preferably in payment services or ecommerce.
2. Adaptable and eager to learn in a changing industry. Proactive problem-solving with resilience and innovation.
3. Proficient in English, both verbal and written.
show more
about the company
A dynamic financial services company specializes in international payments, foreign exchange solutions, and innovative cross-border payment technologies. With a global presence across four continents and a commitment to innovation and customer-centricity, it serves clients in over 180 countries, disrupting traditional banking practices.
about the job
1. Deliver accurate and empathetic customer service via hotline, email, and live chat, ensuring timely resolutions and maintaining professionalism.
2. Investigate and address customer complaints by coordinating with internal departments, proactively escalating issues when needed for prompt resolution, and keeping clients informed throughout.
3. Analyze and report customer feedback, escalating urgent issues and proposing improvements for enhanced products and services.
4. Enhance customer satisfaction through personalized engagement and support. Foster lasting client relationships by understanding and addressing their needs effectively.
qualifications and skills require
1. Require at least 1 year of experience in client servicing and account management, preferably in payment services or ecommerce.
...
2. Adaptable and eager to learn in a changing industry. Proactive problem-solving with resilience and innovation.
3. Proficient in English, both verbal and written.
show more