credit controller / accounts receivable.

Key Responsibilities:

1. Collection & Credit Control

   • Contact customers to collect overdue payments and resolve billing issues alongside internal teams.
   • Record and address customer concerns through coordination with customer service and sales.
   • Provide weekly and monthly KPIs to management, tracking collection effectiveness and reducing overdue balances.
   • Prepare and communicate weekly aging reports to the sales team.
   • Offer insights on credit collection during month-end closing.
   • Work with the legal team to issue demand letters or manage CTOS e-TR filings with outsourced teams.
   • Coordinate with outsourced and sales teams to send aging reminders, block customer accounts, and recover bad debts.

2. Credit Evaluation

   • Establish and enforce credit policies in alignment with company standards and industry best practices.
   • Make informed credit decisions per company policy.
   • Continuously monitor credit limits and ensure customer compliance with credit policies.
   • Assess creditworthiness using financial data and credit reports.
   • Recommend adjustments to credit limits based on risk evaluations.
   • Maintain accurate records of customer interactions and credit control actions.
   • Review sales orders with credit blocks to ensure policy compliance.

3. New Customer Accounts

   • Assess new customer creditworthiness using CTOS, financial data, and other resources.
   • Manage the setup of new customer accounts, ensuring accurate data and documentation.
   • Ensure new accounts are properly established in the ERP system with correct pricing.
   • Follow up with sales teams on any missing documentation.

4. Contract Management

   • Regularly update credit control documents, including application forms, product agreements, CTOS consent, and reminder letters.

5. Reporting

   • Lead the preparation of weekly sales target achievement reports with outsourced teams.
   • Prepare monthly sales reports for management review and gather feedback from the sales team on performance.

6. Additional Responsibilities

   • Oversee AR aging clearance and maintain an updated customer database in the ERP system.
   • Manage tasks related to Unclaimed Money, B2B portals, and document safekeeping.
   • Recommend and manage trade credit insurance when necessary.
   • Oversee CTOS account activities, including invoice verification and payments.
   • Coordinate trade promotions with outsourced teams, sales, and customers, providing analysis as needed.
   • Support and handle ad hoc tasks as required.

Requirements:

• Bachelor’s degree in finance, accounting, or a related field.
• Proven experience in credit control, credit analysis, and cash collection.
• Strong understanding of credit management principles and procedures.
• Experience with Salesforce and D365 is advantageous.
• Preference for candidates with MNC or FMCG experience.
• Excellent communication and negotiation skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, PowerBI).
• Highly organized with the ability to multitask, prioritize, and meet deadlines in a fast-paced environment.